A Bad Review Can Sink A Small Business, But Good Digital Marketing Techniques Can Turn That Around

A bad review in a newspaper can be devastating enough for small businesses and restaurants, but if you add online reviews, a review anyone can place to the mix you nearly triple the damage caused to a business’ digital marketing. These consumer-oriented review websites also come up in search engine’s results pages and this can expose them to a much wider and often times even quicker to judge crowd. According to many digital marketing consultancy firms the smallest of bad review, when it pops up as one of the first results can be devastating to a digital marketing campaign because it causes customers to turn to other restaurants or businesses that may not have a bad review proudly displayed by search engines.

Although they are chiefly designed to aid the consumer, these websites have the side effect of having what a popular Internet marketing agency says, is too much power and influence over small businesses. All the more reason to provide great service and goods in the first place and a smart digital marketing agency can help you fix your reputation.

A bad review is the absolute last thing a business owner wishes to hear, falling just behind the incineration of their business location. No owner wants to have a bad review pop up in a search engine either. Any digital marketing agency can tell you this. This is the kind of review that is being placed on many consumer sites like Yelp. Yelp has been for a long tome a favorite amongst businesses for digital marketing and reviews, only the good reviews preferably.

Yelp, being the hybrid of consumer advocacy and social networking helps locals search their areas for goods and services, and to place and read reviews. A relatively successful digital marketing agency and social network company can roll with a few bad reviews, if it has a vast following and customer loyalty. As any Internet marketing consultancy firm will state, a small company suffering a bad review really suffers. These reviews can make their business flourish, or they can have the opposite effect, making them flounder. When this occurs, a business may need a digital marketing consultancy firm to fix their reputation.

This is because people pay attention to online reviews and this is the deciding factor for many. Any decent digital marketing consultancy firm will be able to tell you this. Is it going to be this place or that place? A bad review or two can quickly make up the minds of skittish consumers, even if it is an unjustified complaint. Businesses now face the task of fixing their reputations through Internet marketing. Should they write counter reviews or have their customers write a review for a discount. The choices are many but what can be the best way to turn the tide of bad reviews? There may even be evidence that Yelp has used this to their financial gains.

Many times, owners of small businesses felt that they were getting bad reviews from unreliable sources and that the majority were not fair. Some even believe a rival company’s internet marketing agency was behind the bad reviews. It seems that even Yelp itself is in a spot of trouble when it comes to user comments and reviews. How does it balance the reviews with the advertising aspect while it still allows users to put down in writing exactly how they feel about a business?

According to a well know digital marketing consultancy firm, Yelp is trying to calm the business owners whose advertisements make up a good amount of Yelp’s revenue, the site added a new feature: Yelp for Business Owners. This allows business owners to email reviewers privately about their concerns, and to create a profile and advertise special offers. This is in light of the threat that reviews good and bad may no longer be available through Yelp.

Ensure Your Digital Processing For Marketing Is Done Right

With the guidance and ability of a digital marketing consultant, you can make sure the process is done correctly. There are too many pitfalls and variables to be worried about if you try to figure it all out on your own. It can be time-consuming too, but you can save time and get better results when you have someone with plenty of time and experience to dedicate to your needs.

Every business out there needs to have an online presence and to take part in online marketing. This is the only way to make sure your niche market knows about you and continues to see the value offered. It is also a large piece of the puzzle for successful branding of your business. With digital marketing consultant help, you can go about it the right way and not spin your wheels.

Forecasting

One of the significant areas where digital marketing consultant work is necessary is forecasting. They are able to compile information and use it to decide what the future holds. This can help your business with marketing to the right market and in the right way. They are able to find economic factors, consumer change and trends, and much more to predict what will happen.

Forecasting allows you to customize your marketing strategy so you are always on top of the game. It gives you an edge on your competitors so you are the business those consumers turn to and make a buy from. It is vital for you to be a leader and not a follower. If you aren’t prepared for the changes, you will have to follow and rush to get something in place.

Branching Out

It is amazing how much changes over time, and new methods come to life. A digital marketing consultant can help you branch out. Don’t be afraid of changes and try to resist them. Instead, you need to embrace them and allow them to push your business forward. Branching out with social media and new platforms that come along get you seen.

Your niche market isn’t all in one place, so if you limit how and where you advertise, you also limit who will be able to have access to that information. The more you diversify, the more people you reach. The result of this is more traffic to your website, more people on social media talking about your products and services, and more purchases.

Monitor your Competitors

Your digital marketing consultant can keep a good eye on your competitors, and find out what they are up to. They may not have a better product or service than you offer, but they may be expanding how they connect with your shared audience. It is both legal and ethical for a watchful eye to be on them. Don’t think for a moment they aren’t watching you also!

Affordable Solution

You don’t want your business to be a flash in the pan. You want to be able to continue to gain new customers. At the same time, you want to be able to get repeat business from past customers. Your digital marketing consultant can help you to stay connected in both directions. It is more affordable to get such services too than you may have imagined.

Be selective though as you won’t gain the same benefits across the board. Find out what they can help you to create for your unique business needs and direction. Ask tough questions about why you should hire them instead of someone else. You also need to do your homework and find out about their credibility and reputation before you hire them.

Success in the Digital Age Requires Extraordinary Retail Leaders

Retail leaders in the digital age

Leadership is a process whereby an individual influences a group of individuals to achieve a common goal 1. But how can retailers lead and influence their staff during this digital disruption? Maybe it’s time to challenge retail leadership says Ken Silay, Partner, Innovator’s Equation. Ken suggests writing for Innovative Retail Technologies that “The truth is retail is run by old thinking and old metrics” and “difference between the old and new thinking in business creates a gap in retail leadership that will continue to get wider”.

Dr Ganesh Shermon, Managing Partner for “R for C Talent Management Solutions” (North America) recently highlighted the challenges retailers face. He said that retailers are confronted with dramatic managerial changes, given the convergence of the human mind, (Intellect), behavioral psychology (Cognitive), smart machines, and deep learning science and knowledge (Neural networks) as the basis for management actions. That’s really a mouth full!

The truth is that the old way of leading a retail business does not work anymore. But what should retailers do to get their businesses on par with the digital age?

Strategies that leaders should consider in the Digital Age

Prof Kamal Kishor Jain, Head of HR and Business Psychology Department at IIM Indore, recently said digital age leaders need to acknowledge the limits of their expertise. Additionally, the leaders should build a reliable network of knowledgeable experts to help them navigate through their choices. Prof Jain suggests the following:

Speed – is the most distinguishing characteristic of the digital age. No matter how fast you are moving to transform your business; the depressing reality is that you still probably aren’t moving fast enough.

Knowledge creation – we need to become more right brained to compete and survive. Leadership is not a noun, it’s a verb. The real charismatic leader is one who disseminates knowledge into his subordinates.

Primarily leadership qualities – leaders should be daring, caring and sharing. ‘Failing fast’ and ‘falling forward’ are critical precursors to success in the digital era. Such disruptive change requires leaders to be caring about people are affected by such changes. It is only by caring that a leader can elicit support from followers.

The Global Center for Digital Business Transformation, an initiative of IMD business school and Cisco, and HR consultancy metaBeratung, have identified four competencies (HAVE) that business leaders need in order to excel in the era of digital disruption:

Humble – in an age of rapid change, knowing what you don’t know can be as valuable in a business context as knowing what you do. Therefore, digital leaders need a measure of humility, and a willingness to seek diverse inputs both from within and outside their organisations.

Adaptable – in a complex and changing environment, an ability to adapt is critical. The global reach of digital technologies has opened up new frontiers for organizations, shrinking once insurmountable continental divides and erasing traditional boundaries between territories. Dealing with the cultural and business impacts of this requires adaptability.

Visionary – in times of profound disruption, clear-eyed and rational direction finding is needed. Therefore a clear vision, even in the absence of detailed plans, is a core competency for digital leaders.

Engaged – painting visions for the future, successfully communicating these visions and being adaptable enough to change them, requires constant engagement with stakeholders. This broad-based desire to explore, discover, learn and discuss with others is as much a mind-set, as it is a definable set of business-focused activities or behaviors.

How can leaders change their retail business to digital?

It is impossible for retailers to change overnight from doing their things the old way to embracing the digital economy. Indeed, the process must get started and in quick time. Therefore, the ability to digitally re-imagine the business is determined in large part by a clear digital strategy supported by leaders who foster a culture able to change and invent the new 3. Kane et al proposed the following strategies for retailers to use getting their business to the digital age:

Create a strategy that transforms – when developing a more advanced digital strategy; the best approach may be to turn the traditional strategy development process on its head.

Get the right people for job – just as important as developing talent is reducing the risk of losing it.

Take risks – to boost risk taking in their companies, executives need to change their mind-sets.

Sparking new ideas – many new ideas arise through collaborative efforts among people of different backgrounds.

Telling the story – storytelling is becoming a popular means of gaining employee buy-in and organizational traction for digital transformation.

After all, it will probably require an extraordinary retail leaders to facilitate the move of their businesses from analogue to digital.